SHIPPING & RETURNS
SHIPPING POLICY
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
​
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. Delivery delays can occasionally occur.
​
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
​
Customs, Duties, and Taxes
[Your Company] is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
​
Damages
[Your Company] is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
RETURN & EXCHANGE POLICY
Returns
All returns must be postmarked within thirty (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.
​
Return Process
The item(s) must be securely packed with a packing list, and mail your return to the following address:
​
Energieplein 18, 2031 TC, Haarlem, The Netherlands
​
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
​
Refunds
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (14) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your designated bank account. We will notify you by email when your return has been processed.
​
For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange.